Messages and notifications
Messages is your notification feed — invites, approvals, feedback and payments. It is not a chat with brands.
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Messages in the sidebar is your notification feed — a record of everything that has happened on your campaigns.
It is not a chat
This is the part people get wrong. Messages is a feed you read, not a conversation. You cannot reply to a brand there, and brands cannot message you through it.
If you need to raise something, email creator.marketing@socialnative.com. Campaign questions go through the Social Native team rather than direct to the brand — see the Creator Code of Conduct.
The filters
| Filter | What lands here |
|---|---|
| Unread | Anything you have not opened |
| Invites | New campaign invites |
| Approvals | Creator approvals, content approvals, campaign launches |
| Feedback | Changes requested, rejections, caption edits, notes on your content |
| Payments | Payouts sent |
| Reports | Performance and results |
Feedback is the one to watch. That is where "changes requested" and rejection notes arrive, and those are the ones holding up your payout.
Notifications also go to email
You do not have to live in the dashboard — invites and decisions are emailed too. If those have stopped arriving, check your spam folder first, then confirm the email address on your profile is current.
Where an email and the dashboard disagree — most often about dates — the dashboard is correct.