Login issues
Most login problems come down to signing in with a different method than you signed up with.
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Use the method you signed up with
This is the cause most of the time. Signing up with Google and later signing in with an email and password of the same name creates two separate accounts — the second one will be empty, with none of your campaigns on it.
If you are not sure which you used, try Google first. If that lands you in an empty account, log out and try the email and password route.
Reset your password
On the login page, enter your email and choose Forgot your password. The reset link goes to that address; check spam if it does not arrive within a few minutes.
Clear cookies and try again
A stale session will sometimes block a login. Clear cookies and site data for the site, then try again:
Failing that, try a different browser, or a laptop if you have been on your phone.
You do not know which email your account uses
Email creator.marketing@socialnative.com from any address, include your Instagram or TikTok handle, and we will tell you which email the account is registered to.
You cannot open an invite
Try opening it from My Campaigns in the dashboard rather than from the emailed link. If that fails, try a different browser and then a desktop. If it still will not open, send a screenshot of the error to creator.marketing@socialnative.com.